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How dat939 Handles Your Personal Information

Your account data belongs to you, and we treat it that way. This policy sets out what we collect when you open an account or move funds through JazzCash, Easypaisa or Raast, how we store it, and what your rights are — available where…

Data collected only for account operationJazzCash, Easypaisa, Raast payment data protectedNo third-party sale of your detailsRight to access and update your dataContact us to request any changes
dat939 How dat939 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security is applied at the point your data enters our system and remains in place throughout storage. OTP verification on login, SSL encryption in transit, and restricted internal access mean your account information does not move freely. Cookies on the platform track your session state — not browsing habits across other sites. You can clear cookies in your browser at any time without losing your account.

Account Security

OTP verification is required at each login. Your session token expires automatically after inactivity, so an unattended device does not stay logged in.

Cookie Use

We use session cookies to keep you logged in during a visit and preference cookies to remember your wallet choice — JazzCash, Easypaisa or Raast — at checkout.

Data Retention

Account records are kept for the period needed to operate your account. Once an account is closed, data is held only as long as required by applicable record-keeping rules.

Access Requests

You can ask us to provide a copy of the personal data we hold on your account. Submit your request via live chat or email with your registered number as reference.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to see what we hold, ask us to correct something, or request deletion of your account data, get in touch through any of the channels below. We respond to data requests as quickly as account volume allows — raise a ticket with the subject line 'Data Request' so it reaches the right team member without delay.

Live Chat Open the chat icon in your account dashboard. Describe your data request clearly and our team will log it and follow up.
Email Support Send your request to our support address shown in your account settings. Include your registered mobile number and the nature of your request.
Account Settings Some details — your mobile number, linked JazzCash or Easypaisa wallet — can be updated directly inside your account profile without contacting support.

Frequently Asked Questions About Your Privacy

Real questions from account holders about how their data is handled, stored and shared — answered directly so you know exactly where you stand.

We collect your name, mobile number, and the payment method you link — JazzCash, Easypaisa or Raast. Device and session data are captured automatically during each login.

Your wallet number is passed only to the payment processor completing your transaction. We do not share it with advertisers or unrelated third parties.

Contact us via live chat or email, include your registered mobile number, and mark the subject as 'Data Deletion Request'. Our team will process it in line with applicable rules.

Yes. Go to your account profile and look for the contact details section. Some changes require OTP verification to confirm ownership before they take effect.

We use session and preference cookies. You can clear or block them in your browser settings, though this may affect how your wallet preference and login state are remembered.

Closed account data is retained only as long as record-keeping obligations require. Once that period ends, the data is removed from active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.